FAQs
All hire items must be returned in the same condition they were received. If returned damaged or broken, the full cost of repair or replacement will be charged to the hirer.
All cutlery, crockery, and glassware must be cleaned before return. It should be returned in a condition that it can be immediately re-hired. If not, a cleaning fee will apply.
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Our Warehouse and reception hours are Monday – Friday: 9AM – 5PM
We have a small showroom available for viewing. If you’re interested in specific items, please contact us to arrange an appointment and our friendly team will ensure they’re ready for you.
A bond or deposit is required for hire items. Photo ID must be presented when collecting from our Warehouse.
You may pick up your hire items from our warehouse in Thomastown.
Pickup is only available on selected items and must be made in a suitable vehicle where the hire items are protected from damage. Photo ID must be provided otherwise you will not be able to collect your items. Failure to return items on the booked day will result in additional hire fees until the items are returned.
When determining the space for your marquee, allow an extra metre around its perimeter for installation. For example, a 3m x 6m marquee requires a free space of 5m x 8m, clear of gutters and branches.
For soft surfaces like grass we use pegs (provided there are no irrigation systems or pipes present). For hard surfaces, additional costs apply for the use of weights. Marquees are generally not suitable for sloped surfaces.
If you’re unsure about the right marquee size or fit, we offer complimentary site visits. Our marquees are engineered structures and must only be installed and dismantled by our qualified crew. A delivery and collection fee applies to all marquee bookings.